Do I need to be present during the meter replacement service?

No. Your meter is accessible from the exterior of the dwelling, and you are not required to be present during the installation service. The installation technician will attempt to notify any occupants of the water outage prior to temporarily disconnecting your water. You are required to ensure the meter is free and clear of any debris or obstructions that may prevent the technician from replacing the meter. If the meter is located within a fenced area that contains animals, we ask that you secure the animals for the safety of the animal and technician.

Show All Answers

1. What are the new digital water meters?
2. What is Advanced Metering Infrastructure?
3. How does the new technology work?
4. Why are we getting new water meters?
5. How do the new digital water meters benefit me?
6. How much will the digital water meters cost me?
7. Will my water bill increase?
8. When will my meter be replaced?
9. Will my water service be interrupted during the installation?
10. Do I need to be present during the meter replacement service?
11. What should I do if my water line has air or the water is not clear?
12. How secure is my data and information?
13. Are the new digital water meters safe for me and my family?
14. Will the electronic device on the meter interfere with other electronic equipment?
15. What if there is a leak at the meter or problems after the meter is replaced?
16. Who can I contact if I have any additional questions regarding the new technology, water meters, and/or installation services?